PRIVACY AND SECURITY We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on the Create A Cake website, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us.
EMAIL SUBSCRIPTION You can choose to sign up for our weekly newsletter and to receive other marketing communications from us. We know nobody likes their email inbox cluttered up with junk mail. We will only send you marketing messages if you choose to receive them from us. If you choose to receive our mailings we promise not to bombard you with junk emails, and will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive our emails you can unsubscribe at any time by selecting Unsubscribe.We will never sell your details to an unconnected third party for marketing purposes. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS, MMS and telephone.
CUSTOMER INFORMATION When you place an order with us we collect certain information which is required to allow us to process your transaction. This includes your personal details, order details and details of your address(es). We will use this information to process your transaction and despatch your order. We may at times ask for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). Providing us with this sort of information is entirely voluntary.
In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order despatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order.
We will only provide these companies with the information which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right.
On occasion we may ask for feedback from you about the usage or services our Website provides to help us develop and improve it further. For quality control and training purposes, we may monitor or record your communications with us. We will keep your information for as long as is reasonably necessary for these purposes.
Our website may, from time to time, contain links to and from other networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
UPDATING YOUR DETAILS We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by logging into the Website and amending your details as appropriate.
Please note we will never ask for a customer to confirm any account or credit card details via email and if you receive an email claiming to be from Create A Cake asking you to do so then please ignore it and do not respond.
This Privacy Statement may change and therefore you should review it regularly.