DELIVERY & COLLECTION INFORMATION

We're having to re-invent how we do business during this crazy, unprecedented time 🦠😷 to help our lovely customers continue to celebrate any birthdays or special occasions they have coming up.🎉

We are currently trialing offering a limited selection of celebration cakes, cupcakes and not forgetting our famous 'Cupcake Bar'🧁 cupcakes to order online.

With the option at the checkout of a time allocated collection slot from our shop.🛍️

Collection Information

Where is collection from?

📍Collection is available from our Liverpool based shop:

Create A Cake

94 Page Moss Lane,

Liverpool

L14 0LX

🧭 You can find directions HERE.

🚗 Parking is also available outside the shop. 

How much is collection?

🆓At the moment our collection service is FREE* of charge.

* We reserve the right to vary the terms of this promotion at any time, or to withdraw this promotion altogether. This offer doesn't work in conjunction with any other promotional code used at the checkout.

What collection time slots do we offer? 

 ⏱️ All time slots will be available for you to select from the drop down menu when placing your order. These times fall in our core business opening hours (Monday - Saturday 10am - 4pm).

Sunday collection is unfortunately not an option.

We will get your order ready for the date and time slot 🕒 you pre-selected from the drop down on your order form.

❗Due to the COVID-19 pandemic our shop is currently closed to the general public, so please ensure you are at the shop within your time slot request.

☎️ If there are any issues meeting your preferred time slot and date, we will contact you, so please ensure your contact telephone number is correct. Likewise, if for any reason you cannot and will not be able to meet the time slot selected please call us and let us know ASAP. 

Create A Cake must be informed with sufficient time to re-arrange. We do not take any responsibility if your order fails to be collected on the arranged day due to issues with business opening hours.

How do we keep you up to date on your collection?

📧 You should receive a 'Ready for Pick-Up' email either the day before or the morning of your required date. This will just be a gentle reminder for you to ensure you are at the shop to collect at the time slot you selected when placing your order.

What if no one turns up to collect?

👍🏻 Your cake order should be collected at the time agreed when placing your order and stated on your order form. If for any reason there is no one available to collect the order at the time and date provided, we’ll attempt to make contact with you (using the telephone number provided on your order form) to discuss alternative arrangements at our earliest convenience. 

Due to COVID-19 pandemic our shop is currently closed to the general public and we may only be at the shop for the specific time slot selected to collect.

In the event of requests for orders to be left at unattended premises, Create A Cake will endeavour to do so at the customer's own liability.

⚠️ Create A Cake will not be held liable for any lost days where your order is not collected as requested.

We do not take any responsibility if your order fails to be collected on the arranged day due to issues with business opening hours.

What do I do when I'm collecting my order?

⛔ Due to the current COVID-19 pandemic our shop is currently closed to the general public and we may only be at the shop for the specific time slot selected to collect. 

 

We ask you to respect the two-metre social distancing rule whilst waiting to collect your order and wear a face-mask when collection from the shop.

📦 Your order will be securely packaged in a cake/cupcake box, so you don't have to worry about it when transporting.

It should be stored following the instructions provided by Create A Cake when collecting your order.

❕ Create A Cake is not liable for any cakes stored or displayed in poor conditions. It is the responsibility of the customer to keep the cake in the manner recommended by us.

🚗  Our Liverpool based cake shop also has ample parking outside, so the whole process should be really safe and easy for you.

 

🧭 You can find directions HERE.

What if my order is damaged or something is missing?

✅ Customers are advised to check their order at the time of collection, once you have received your order we will assume you are satisfied. Once you have received your order, it is then your sole responsibility. 

‼️ We will not accept responsibility for damage caused by you or by any other persons nominated by you to collect your order. Any repairs or adjustments will incur additional charges. Once the order leaves our premises, we cannot be held responsible for any damage caused.

ℹ️ Any cake should be stored following the instructions provided when collecting your order. Create A Cake is not liable for any cakes stored or displayed in poor conditions. It is the responsibility of the customer to keep the cake in the manner recommended by us.

If you discover there is an item/s missing from your order, please report it on the day of delivery by telephone or if there is no answer, use our online contact form.

Please provide as much information about your order to help us provide an efficient service; your order number; details of your name, delivery address, date of order. items missing.  

We will then arrange at our earliest convenience a solution/replacement for the missing items.

Please note that any missing items must be reported on the day of collection.

Delivery Information

📍We aren't currently offering any delivery service at the moment sorry! We may be potentially offering this in the future - Watch this space!

Wedding Cake Delivery Information

📍 We will only deliver wedding cakes within a 40 mile radius of the shop premises, any further than this increases the possibility of damage in transit due to lengthy travel.

💰A delivery charge, if requested will be given at the time of placing your order. This will be based on distance required to travel, date, time and also include the cost of the safe installation and set up of your cake.

🅿️ Venue parking should be available for delivery. If unavailable, any parking fees will be added to your final payment.

 

📅 If you have a specific delivery date and require delivery before a given time, please ensure this is specified when placing your order.

‼️ It is the customer's responsibility to ensure the correct delivery information is given and that pre-arrangements have been made with the venue for the location and display of your cake. Set up does not include cake table or area decoration.

 

Create A Cake cannot be held responsible for the location of the cake at the venue. Please ensure, that the display location is level, stable and strong enough to hold the cake. If the order is to be left unattended at the venue, we cannot be held responsible for any damage or loss occurring after we have left the venue.

📸We reserve the right to photograph the order on delivery and these photographs remain our property.

 

❄️ On occasion we are faced with severe weather conditions or other unexpected events that may make your venue inaccessible. We will always do our best to deliver as pre-arranged. 

🚚 In the unlikely event that our delivery vehicle becomes involved in an accident, and your order gets damaged, we will provide you with a full refund which will include the cost of the order and delivery fee. We will not be liable to any further charges.

Weekly Order Cut Off Days

Required  Collection Day

Monday

Tuesday

Wednesday

Thursday

Order must be placed by midnight

Friday

Saturday

Thursday

Friday

Saturday

Monday

Tuesday

Wednesday

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Contact Us

0151 345 0331

Create A Cake Sugarcraft Suppliers & Cake Decorators, Liverpool © 2010 All Rights Reserved